Poke Bowl (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our restaurants, use our website at pokebowlny.com, place online orders, or otherwise interact with our services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Place an order (online, in-store, or by phone): Name, email address, phone number, delivery address, payment information
- Create an account: Username, password, order history, saved preferences
- Sign up for promotional emails: Email address, preferences
- Contact customer service: Name, contact information, order details, inquiry details
- Participate in surveys or feedback requests: Name, contact information, responses
Payment Information
When you make a purchase, we collect payment card information (credit/debit card numbers, expiration dates, CVV codes) through secure, PCI-compliant third-party payment processors. We do not store complete payment card numbers on our servers.
Information Collected Automatically
When you visit our website or use our online ordering platform, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, links clicked, referring website
- Location Information: Approximate location based on IP address; precise location if you enable location services for delivery purposes
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
Information From Third Parties
We may receive information about you from:
- Third-party delivery service providers (if you order through platforms like Sauce, DoorDash, Uber Eats, or Grubhub)
- Payment processors
- Marketing and analytics providers
How We Use Your Information
We use your information to:
- Process and fulfill orders, communicate order status, and provide customer service
- Create and manage accounts with saved preferences and order history
- Send promotional emails about menu items, offers, and events (you can unsubscribe anytime)
- Analyze usage patterns and improve our services
- Prevent fraud and ensure security
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
Third parties who perform services for us, including payment processors, delivery providers, hosting services, email platforms, and analytics providers. They are contractually required to protect your information.
Business Transfers
If we merge with or are acquired by another company, your information may be transferred. We will notify you of any such change.
Legal Requirements
We may disclose information to comply with laws, court orders, legal processes, or to protect rights, safety, and security.
With Your Consent
We may share your information for purposes not described in this Privacy Policy when we have your explicit consent.
Cookies and Tracking Technologies
We use cookies to enable ordering functionality, remember preferences, analyze site usage, and deliver relevant marketing. Cookie types include:
- Essential: Required for ordering and account login
- Functional: Save preferences like delivery addresses
- Analytics: Help us understand site usage
- Marketing: Deliver relevant advertisements
You can disable cookies in your browser settings, but this may limit ordering functionality.
Data Security
We protect your information using encryption (SSL/TLS), secure PCI-compliant payment processing, access controls, and regular security assessments. However, no internet transmission is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account Information: Retained while your account is active, plus a reasonable period after account closure
- Order History: Retained for business records and customer service purposes (typically 3–7 years)
- Marketing Preferences: Retained until you unsubscribe
- Payment Information: Not stored by us; handled by our payment processor
When we no longer need your information, we will securely delete or anonymize it.
Your Privacy Rights
You have certain rights regarding your personal information:
- Access: Request a copy of your personal information
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing emails anytime
Exercising Your Rights
Contact us via our website at pokebowlny.com to exercise your rights, as outlined in this Privacy Policy. We will verify your identity and respond within 30 days.
Children’s Privacy
We do not knowingly collect information from children under 13. If we discover we have collected such information, we will promptly delete it. Contact us at the information above if you believe we have collected information from a child under 13.
Third-Party Links and Services
Our website may link to third-party sites with their own privacy policies. We are not responsible for their practices.
Delivery Platforms
Orders placed through Sauce, DoorDash, Uber Eats, Grubhub, or similar platforms are governed by their privacy policies. We only receive the information necessary to fulfill your order.
International Transfers
Poke Bowl operates in the United States and Canada. Your information may be transferred across borders for processing. By using our services, you consent to these transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:
- Post the updated Privacy Policy on our website with a new “Last Updated” date
- For material changes, provide notice via email (if you have provided your email address) or a prominent website notice
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please view our website at pokebowlny.com to use the general contact methods provided. All privacy-related requests will be directed to the appropriate team for handling.
Consent
By using our website, placing orders, or otherwise engaging with our services, you consent to this Privacy Policy and our collection, use, and sharing of your information as described herein.
Note: This Privacy Policy applies to Poke Bowl locations in the United States and Canada.