Our Commitment to Accessibility
Poke Bowl is committed to ensuring digital accessibility for all people, including those with disabilities. We strive to provide an inclusive online experience so everyone can access our site, place orders, and use our services. We continually improve the user experience and apply relevant accessibility standards.
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone.
Features and Accommodations
Navigation and Structure
- Consistent navigation across the site
- Clear headings and page structure
- Skip-to-content links for faster navigation
- Logical tab order for keyboard users
Visual Design
- Sufficient color contrast between text and background
- Text can be resized up to 200% without loss of functionality
- Content does not rely on color alone to convey information
- Clear, readable fonts
Content and Media
- Alternative text for meaningful images
- Captions or transcripts for video content when available
- Clear and simple language where possible
- Descriptive page titles and link text
Forms and Ordering
- Clearly labelled form fields and instructions
- Error identification with suggestions for correction
- Accessible online ordering process
Assistive Technologies and Technical Specifications
Our website is designed to work with modern browsers and a variety of assistive technologies. It uses standard web technologies to help support accessibility features and tools, keeping best practices in mind.
Known Limitations and Third-Party Content
Some parts of our site may not yet be fully accessible. Examples include:
- Third-party content (embedded maps, social media feeds, payment processors) that may have accessibility limitations beyond our control
- Certain PDFs or downloadable documents that may not be fully accessible
- Interactive elements on third-party delivery platforms governed by those platforms’ accessibility standards
We are committed to addressing these issues when possible.
Ordering Accessibility
If online ordering is not accessible or convenient, you may also place orders:
- By phone: Call your local Poke Bowl (numbers available on our website at pokebowlny.com)
- In person: Visit any of our restaurant locations
Our staff will assist with orders and accommodate specific needs.
Feedback and Assistance
We welcome feedback on accessibility. To report an issue or request assistance, please visit https://pokebowlny.com/ and use the general contact methods provided. All privacy-related requests will be directed to the appropriate team for handling.
When reporting, please include the page or feature, a description of the problem, the assistive technology you used (if any), and any other relevant details. We aim to respond promptly and will work with you to provide the information or service in an accessible format.
Ongoing Improvements
Accessibility is an ongoing effort. We regularly:
- Review and test the website for accessibility
- Train our team on accessibility best practices
- Incorporate accessibility into our design and development processes
- Update content and features to improve access
Formal Complaints
If you are not satisfied with our response, you may file a complaint with:
- U.S. Department of Justice: https://www.ada.gov/file-a-complaint/
- U.S. Department of Health and Human Services, Office for Civil Rights (for ADA-related concerns)
This accessibility statement applies to pokebowlny.com and all Poke Bowl restaurant locations.